Delete your account

From the app (recommended)

You can delete your account at any time without contacting anyone:

• Students: My account → Settings → Delete my account.
• Parents and guardians: Profile → Settings → Delete my account.
• Specialists: My account → Account details → Delete my account.

If you no longer have access to the app

Email [email protected] from the address you registered with, using the subject “Delete account”. If you are a guardian requesting deletion for a minor in your care, say so in the message. We may ask for one more detail to verify your identity and will reply within 20 business days.

What happens when you delete your account

• Your account is deactivated immediately and all your sessions are closed. You stop receiving notifications.
• Your profile and personal data stop being visible on the platform.
• If you are a student who is a minor, your guardian and your school can no longer see your activity.

What data we keep and for how long

Because of legal obligations and child-protection duties, some records are kept under restricted access, without commercial use, as described in our Privacy Policy:

• Identification data: 24 months.
• Incident reports and cases: 5 years.
• Security audit logs: indefinitely, without content data.

Download your data first

From Settings you can export a copy of your data before deleting your account.

More information

See the Privacy Policy at https://staging.btconnect.app/en/privacidad/ to learn about your rights of access, rectification, cancellation and objection.